We live overseas and have entrusted our property to Dunpark for the last 8 years. They have always been professional with us. They have advised us on how to upgrade the property to attract tenants. We are happy to recommend them.
I have been with Dunpark for over a year. From the beginning, I found Emma, my key contact and property manager at Dunpark, to be professional in all dealings. She is always quick to respond to any queries and on hand on the rare occasion that issues arise.
As with most letting agencies, Dunpark outsource their maintenance work. Where subcontractors are not providing a good level of service e.g. plumbing, Dunpark are quick to address any problems with their suppliers and always follow up to check that I am satisfied.
This agency was always been very responsive and courteous, with any required works carried out quickly by professional contractors. Happy to recommend.
I’ve been a tenant with Dunpark for a year now, and they’ve always been efficient and professional. Repairs are dealt with without fuss, and the staff handle e-mails promptly. I’ve no complaints, and would happily recommend them to other renters.
I initially let my flat through a different agency, and was appalled at the condition it was in when the tenants moved out. Dunpark was recommended to me by a friend and my experience with them has been 100% positive. They have looked after and managed my flat brilliantly over the past 7 years!
Letting agencies in Edinburgh do not open at the weekends and so my rental contract took slightly longer than I had anticipated to set up. However, once the paperwork was done then things ran smoothly.
Dunpark are excellent at resolving problems – the washing machine needed repairing – it was done!
We have just signed a five bedroom flat with Dunpark, they have been nothing but efficient and a pleasure to deal with. Emma who is our main point of contact, went through the terms of the lease and answered all of our questions.
Would highly recommend to anyone looking to rent a property in New Town.
This well established and experienced company has been managing my flat for over 16 years now. They have not lost their personal touch and any problem has been dealt with quickly and efficiently for both tenant and landlord.
The team at Dunpark have been hugely supportive to me as a new landlord. I have been with them for 2 years and throughout this time they have been professional, efficient, friendly and found me lovely tenants for my properties. My manager Sharon is a great communicator, up to date with the latest compliance and has eased the responsibility of being a landlord!
I am new to Edinburgh and I have really appreciated your employee’s guidance, he has met me at the correct time and place on more than one occasion and has taken time to consider alternative properties that might be of interest – and has been honest in terms of what to expect at the property…I have been very impressed.
Dunpark has been supportive to us over the last 8 years. They have acted with professionalism in finding new tenants and setting up contracts. The paperwork has been done promptly and their tenant finding and tenancy renewal service has taken a lot of weight off our shoulders. Friendly, helpful and efficient. Quickly understood our needs and as a result matched perfect tenants for our property. We feel well looked after by Dunpark and they are always happy to answer any questions we have.
The team at Dunpark have managed my property for almost 7 years and have done a superb job thus far. During this time i have found the staff to be consistently professional, reliable and take the initiative when necessary. Since letting my property I have lived away from Edinburgh however Dunpark have given me peace of mind. I would not hesitate to recommend them.
I am happy to confirm that having been a client of Dunpark for 10 years, I have never been disappointed with the standard of efficiency and professionalism displayed by the many staff I have had the pleasure to interact with. The company has always succeeded in striking a balance between the interests of myself and my landlord and I cannot recommend the both it and the staff highly enough.
I have been contracting for Dunpark for nearly 4 years, mainly renovation and project work. Dunpark demand high levels of workmanship and excellent lines of communication throughout all projects to ensure that the job is delivered on time and within budget. Dunpark pay my invoices promptly and I thoroughly enjoy working for this friendly, cooperative and well run organisation.
Just to thank you for putting this opportunity our way, and for all the help you have given us over the last few months. We are now sitting back and enjoying the feeling of owning such a lovely place
We have had the pleasure of working with Dunpark for a number of years now.
Dunpark are a well-structured and professional company whose staff are proficient and well trained.
The maintenance department is well organised, courteous and has good systems in place to make maintenance issues run smoothly and ultimately delivering a good service to their tenants and landlords alike.
Service from Dunpark was excellent, especially appreciated you doing the viewings, helping with the new lease and signing the lease on the premises, made it as hassle-free process as possible.
I’ve been very lucky to work with Dunpark over the last year. Contracted in for the painting and decorating aspects required in the maintenance of some of Edinburgh’s finest flats.
The Dunpark team are polite, and professional with a great source information about the types of jobs they require me to carry out. Payment is swift on completion due to their payment terms and all work can only be carried out by fully insured and bona fide contractors.
All these factors have helped in the growth of my company.
Really sorry to say goodbye to Dunpark, hopefully in 4th year though we’ll find another flat with you as you guys have been great!
Efficiency, professionalism and courtesy are the three words that come to mind from our experience in dealing with Dunpark Property.
They responded very quickly to our requests to look at properties and once we had decided on a location went out of their way to meet our tight timelines. In fact Dunpark had us into a property before some agents had returned our initial phone call.
An ideal outcome for both the landlord and tenant.
Dunpark were able to advise us on rentals in Edinburgh. They were very efficient in organising viewings of both open-market and Dunpark-managed properties. When we opted for one of the latter, the transaction went smoothly and we were receiving rent immediately. We have had a very positive experience of their management services since then.
Dunpark were recommended to us and we have not been disappointed. Their advice and local market knowledge when purchasing a property was invaluable. Not being familiar with Edinburgh property prices, rental opportunities, local tradesman etc we have found their tailored, individual services to be really helpful – all done with efficiency, enthusiasm and a smile!
Sue & MikeLandlords
I’ve had a good experience in general in spite of a very remote location!
As discussed on the telephone recently, I just wanted to drop you a note to say how much we appreciate the excellent service your team provide in managing our property interests in Edinburgh. Given we are 450 miles away, it is hugely comforting to know our interests are being so effectively monitored and managed by you and the team.
Communication is consistently timely, informed and clear enabling us to make quick decisions on good information invariably to the benefit of ourselves and our tenants. The quality of records maintained and provided for the accountant at the end of each year have enabled painless tax returns to be prepared and filed (well as painless as a tax return ever is!).
The customer service from everyone we have dealt with at Dunpark over the last several years has been everything we might have hoped it would be, so please pass on our thanks to everyone in your team who makes the whole operation run so effectively.
Yes, definitely positive! Very professional, approachable and easy to work with. Building a great working relationship with you and your team.
Over the past 7 years Dunpark has offered us valuable and considered professional advice on all aspects of letting our property. Dunpark’s service enables us to feel sure that we have fulfilled the responsibilities of landlords in providing good quality accommodation to our tenants and complying with all relevant regulations.
Clare & IanLandlords
When I started looking for places to rent in Edinburgh, I really didn’t have a clue since I haven’t been to Edinburgh before. Dunpark provided me with a lot of professional advice and assisted me step-by-step until I secured a place. Without Dunpark’s help, I don’t think I would have found a suitable place within such a short time. Their good service continued after I moved in. Whenever I had a problem I can email or call them straight away and a solution will be provided. I am really happy with Dunpark’s service and I would recommend it to anyone.
We have been renting a spacious flat in the Stockbridge area for almost 3 years with Dunpark. The team was friendly and helpful during the selection and settling in process (our property required landlord approval) and they have been very efficient since, each time our contract had to be renewed. Also, the maintenance team is friendly and very competent.